BankDhofar Meets Al Riadah Priority Banking Customers
In line with its constant endeavor to promote positive communication and retain a sustainable relationship with its customers, BankDhofar organized “Al Riadah Meet” events, where the Bank met Priority Banking customers across the Sultanate. The gatherings were held in the presence of BankDhofar’s executive management members.
Elaborating on that, Amjad Iqbal Al Lawati, Chief Retail Banking Officer at BankDhofar, noted: “At BankDhofar, our customers’ satisfaction lays at the core of our operations. Our products, services and financial solutions are well designed to meet their daily need and exceed their expectations, and we believe that getting real-time feedback helps us enhance the overall customer experience. Thus, we organized “Al Riadah Meet” to support our approach. We were glad to meet our priority banking customers and get their valuable feedback.”
“We understand the importance of listening to our customers, connect with them and accept their feedback. “Al Riadah Meet” translates our customer centric approach, and through which we were able to closely understand the needs of our priority banking customers and their expectations. Their feedback was valuable and our team will continue providing the best services and banking experience to them.” Hind Abdul Malik Al Sabbag, AGM & Head of Premier Banking at BankDhofar added.
“Al Riadah Meet” was conducted across the Sultanate, including Al Dhahirah and Al Dakhiliya Governorates, Al Sharqiya and Al Wusta Governorates, Al Batinah South Governorate, and Dhofar Governorate. During the events, BankDhofar presented a brief of the services and products provided to the priority banking customers, and then listened to their detailed inputs of their experience with the Bank.
Al Riadah Priority Banking provides a unique range of banking products and services that are tailored to suit the unique lifestyle of priority customers, ranging from personalized cheque book, exclusive Al Riadah card, including; Visa Infinite Debit Card, Visa Signature Debit Card, Visa Infinite Credit Card, and MasterCard Platinum Credit Card. Customers can enjoy exceptional times at restaurants, shops, as well as procurement protection, extended warranty, access to airport lounges around the world, travel insurance for cardholders and their families, in addition to other exclusive services. BankDhofar has tailor-made financing solutions to meet the needs of its priority banking customers with low insurance fees and simple and fast procedures. The Bank also provides deposit accounts at competitive interest rates and low insurance fees.
With Rewards Program, which is an exclusive and comprehensive loyalty program, credit card holders, may enjoy a variety of privileges and benefits. Reward points can be viewed through BankDhofar's flagship Mobile Banking Application. The App enables customers to conduct their banking transactions at their convenience 24/7. The award-winning App offers a wide range of exclusive services including credit card Top-up for secured payment during travel, instant transfer to any bank in the Sultanate, cardless cash, mobile top-up for all telecom providers in the Sultanate, increasing withdrawal limit to OMR 5,000, instant international money transfer service with Western Union, among other services.
BankDhofar has dedicated Al Riadah counters in most BankDhofar branches and established specialized Al Riadah centers that provide a private and unique experience in Muscat (Muscat Grand Mall, Mall of Muscat, and Royal Opera House), Batinah - North (Sohar), and Dhofar (Salalah).
